Submit a Return Request
ITEMSNOTELIGIBLE FOR RETURN:
- Items that were delivered more than30 calendar days ago
- Spools of cable
- Reels or coils of bulk rope
- Cut chain
- Cut rope
- Items that have been used
- Items that have been opened or altered in such a way that they cannot be sold as new items
- Discontinued items purchased from Bargain- Bin
THE RETURN PROCESS:
Step 1: |
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Step 2: |
Click the order that you want to submit the return for. |
Step 3: |
If your order has more than one item, then select the items that you want to return. |
Step 4: |
Select a return reason and add a note for the store. ** If E-Rigging unintentionally shipped you the wrong item(s)and you are sending it back or swapping it for the correct item(s), please ensure you fill outa “Mistakenly Shipped Wrong Item” form** |
步骤5: |
ClickRequest return. |
If your return request is approved, we will send you an email with further instructions on shipping the contents back to us.
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Step 6: | Once we receive your package with the RMA number on it, we will inspect the goods to verify if they are in a condition that can be sold as new. If the items were damaged in shipping back to us and are no longer in a condition that we can sell as New, we will be unable to give you a credit and, you will need to file a claim with the shipper you used. |
Step 7: | Upon inspection, the method of payment you used to make the purchase will be credited for the value of the item(s) less a 15% restocking fee.If youreturnan entire order that was shipped to you on a “free freight” basis, you will also be chargedany freight costs we incurred. |