Refund policy

ITEMSNOTELIGIBLE FOR RETURN:

  • Items that were delivered more than30 calendar days ago
  • Spools of cable
  • Reels or coils of bulk rope
  • Cut chain
  • Cut rope
  • Items that have been used
  • Items that have been opened or altered in such a way that they cannot be sold as new items
  • Discontinued items purchased from Bargain- Bin

THE RETURN PROCESS:

Step 1:

Go toMy Account and Log in to your account.

Step 2:

Click the order that you want to submit the return for.

Step 3:

If your order has more than one item, then select the items that you want to return.

Step 4:

Select a return reason and add a note for the store.

步骤5:

ClickRequest return.

If your return request is approved, we will send you an email with further instructions on shipping the contents back to us.

  1. Please place return contents in a box or package in a way to prevent damage during shipping.
  2. Important:We will provide you with an RMA number in a 'Return Approved' email. The RMA number is the sales order number with 'RMA-' prefix. It must be clearly written on the outside of the return package.If the RMA # is not visible on the outside of the box, a credit cannot be issued to you.
  3. Youare responsible forshippingcosts ofthe return.
    Step 6:

    Once we receive your package with the RMA number on it, we will inspect the goods to verify if they are in a condition that can be sold as new. If the items were damaged in shipping back to us and are no longer in a condition that we can sell as New, we will be unable to give you a credit and, you will need to file a claim a claim with the shipper you used.
    Step 7:

    Upon inspection, the method of payment you used to make the purchase will be credited for the value of the item(s) less a 15% restocking fee.If youreturnan entire order that was shipped to you on a “free freight” basis, you will also be chargedany freight costs we incurred.